Terms of service

Section 1 — Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow your minor dependants to use this site. You may not use our products for any illegal or unauthorised purpose, violate laws in your jurisdiction, or transmit worms, viruses or destructive code. A breach or violation of the Terms will result in immediate termination of your Services.

Section 2 — General conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content, other than credit card information, may be transferred unencrypted over networks and adapted to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or contact on the website without our express written permission. Headings are included for convenience only and will not limit these Terms.

Section 3 — Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. Material is provided for general information only and should not be relied on as the sole basis for decisions. Any reliance is at your own risk. This site may contain historical information; we may modify content at any time but have no obligation to update it. You are responsible for monitoring changes to our site.

Section 4 — Modifications to the service and prices

Prices are subject to change without notice. We may modify or discontinue the Service, or any part or content of it, without notice at any time. We are not liable to you or any third party for any modification, price change, suspension or discontinuance.

Section 5 — Products or services

Certain products or Services may be available exclusively online and may have limited quantities. They are subject to return or exchange only according to our Refund policy. We have made every effort to display product colours and images accurately, but cannot guarantee that your monitor’s display is accurate.

We may limit sales by person, geographic region or jurisdiction, limit quantities, change descriptions or pricing without notice, discontinue products, and make any offer void where prohibited. We do not warrant that the quality of products, Services, information or other material will meet your expectations, or that errors in the Service will be corrected.

Section 6 — Pre-orders

Some products, including the Flush Cabinet, are sold as pre-orders before they are ready to ship. You pay the full price when you place a pre-order. We show the estimated delivery window before you pay, and it is confirmed on your order.

You can cancel a Flush Cabinet pre-order at any time before it is dispatched for a full refund of what you paid. Once your Flush is delivered, our 30-day money-back guarantee lets you return it within 30 days of delivery for a full refund of the cabinet price, provided it is complete, undamaged, clean and in its original packaging. We book the return with FedEx and you pay for the return consignment: we tell you the cost before we book it and deduct it from your refund. If we can’t deliver within a reasonable time of the estimated delivery window, we’ll tell you and you can cancel for a full refund. Our Refund policy has the details.

Section 7 — Accuracy of billing and account information

We may refuse any order and may limit or cancel quantities purchased per person, household or order, including orders placed under the same customer account, credit card, billing or shipping address. If we change or cancel an order, we may attempt to notify you using the email, billing address or phone number provided when the order was made. We may limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information and to promptly update account information, including email address and credit card details, so that we can complete transactions and contact you as needed.

Section 8 — Optional tools

We may provide access to third-party tools over which we neither monitor nor have control or input. You acknowledge that these tools are provided “as is” and “as available” without warranties, representations, conditions or endorsement. Your use of optional third-party tools is entirely at your own risk and discretion. New Services or features we may offer in the future are also subject to these Terms.

Section 9 — Third-party links

Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and have no liability for third-party materials, websites, products, Services or transactions. Please review third-party policies before entering a transaction; concerns about third-party products should be directed to that third party.

Section 10 — User comments, feedback and other submissions

If you send us comments, ideas, suggestions, proposals, plans or other materials, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium without restriction. We are under no obligation to maintain comments in confidence, pay compensation, or respond.

We may monitor, edit or remove content we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or which violates intellectual property or these Terms. You are responsible for your comments and their accuracy, and must not use a false email address, impersonate another person, mislead us about the origin of comments, or transmit malware.

Section 11 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 12 — Errors, inaccuracies and omissions

Occasionally information in the Service or on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We may correct errors, inaccuracies or omissions, and change or update information or cancel orders if information is inaccurate at any time without prior notice, including after you have submitted an order.

Section 13 — Prohibited uses

You are prohibited from using the site or its content for unlawful purposes; to solicit unlawful acts; to violate laws; to infringe intellectual-property rights; to harass, abuse, defame, intimidate or discriminate; to submit false information; to upload malicious code; to collect personal information of others; to spam, phish, crawl or scrape; for obscene or immoral purposes; or to interfere with security features. We may terminate your use of the Service for violating these prohibitions.

Section 14 — Your consumer rights; limitation of liability

We do not guarantee that use of the website will be uninterrupted, timely, secure or error-free.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Our products come with those guarantees, and faults are also covered by our 12-month warranty.

To the maximum extent permitted by law, Grolia Pty Ltd and its directors, officers, employees, affiliates, agents, contractors, suppliers and licensors are not liable for direct, indirect, incidental, punitive, special or consequential damages arising from your use of the Service or products.

Section 15 — Indemnification

You agree to indemnify, defend and hold harmless Grolia Pty Ltd, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by a third party due to or arising from your breach of these Terms or violation of any law or third-party right.

Section 16 — Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law and severed from the Terms without affecting the validity and enforceability of remaining provisions.

Section 17 — Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them by notifying us that you no longer wish to use our Services, or when you cease using our site. If we believe you have failed to comply with any provision, we may terminate this agreement without notice and deny you access to our Services.

Section 18 — Entire agreement

Our failure to exercise or enforce a right or provision does not constitute a waiver. These Terms and policies or operating rules posted on this site constitute the entire agreement and understanding governing your use of the Service, superseding prior agreements, communications and proposals.

Section 19 — Governing law

These Terms and any separate agreements whereby we provide Services are governed by and construed in accordance with the laws of Australia.

Section 20 — Changes to terms of service

You can review the most current version of the Terms at any time on this page. We may update, change or replace any part of these Terms by posting updates and changes to our website. Your continued use following a change constitutes acceptance.

Section 21 — Contact information

Questions about the Terms of Service should be sent to info@grolia.com.au.

Grolia Pty Ltd
info@grolia.com.au
ABN: 28 675 723 805