Refund policy

This policy covers orders placed on grolia.com.au. The seller is Grolia Pty Ltd, ABN 28 675 723 805.

Cancel any time before your Flush ships. Then try it at home with our 30-day money-back guarantee.

Cancel any time before your Flush ships

You can cancel your Flush Cabinet order at any time before it ships for a full refund of what you paid. This applies to every cabinet order, including pre-orders already paid.

30-day money-back guarantee

Once your Flush arrives, you have 30 days to try it at home. If it isn’t for you, return it within 30 days of delivery for a full refund of the cabinet price. The guarantee ends at 11:59pm Sydney time on the 30th day after delivery.

• Your Flush must be complete, undamaged, clean and in its original packaging.
• We book the return with FedEx and you pay for the consignment. We’ll tell you the cost before we book it, and we deduct it from your refund.
• We issue your refund once the return arrives and we’ve checked it.

Flush Blocks

Flush Blocks are perishable, so they aren’t covered by change-of-mind cancellation or the money-back guarantee. Faulty blocks are still covered by your rights below.

Your rights under the Australian Consumer Law

Nothing in this policy affects the rights the law gives you.

• Faults are covered by our 12-month warranty and the consumer guarantees under the Australian Consumer Law. We cover the cost of returning faulty goods; the return freight condition above applies only to change-of-mind returns.
• Flush Cabinet pre-orders have an estimated delivery window of January to April 2027. If we can’t deliver within a reasonable time of that window, we’ll tell you and you can cancel for a full refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How refunds are paid

We refund what you paid, within 10 business days of approving your request, to your original payment method. If that’s no longer possible (for example, some Klarna and Zip payments can’t be refunded to the original method after 180 days), we’ll ask for your bank details and pay you by bank transfer.

How to ask for a refund

Email info@grolia.com.au with your order number.